Shipping policy
We ship WORLDWIDE! This includes PO BOX addresses as well as US territories. All of our prices are in US dollars (USD). Please see our delivery times and shipping rates below:
USA
Flat rate $12 USD shipping with tracking & Free shipping on orders over $75 USD
Delivery time: typically 3 - 5 business days
Canada
Flat rate $12 USD shipping with tracking & Free shipping on orders over $75 USD
Delivery time: typically 3 - 10 business days
International Countries
Flat rate $15 USD shipping with tracking
Delivery time: typically 7 - 20 business days
Orders are processed typically within 1-4 business days. Please allow more time during peak holiday seasons as order volumes tend to be larger during this time. Once your order has been processed you will receive a unique tracking number via the email you used to place your order. Unfortunately we are not responsible for any packages that get lost and arrive damaged once they have been shipped with a tracking number.
Lady Burgundy Inc. cannot be held liable for any errors in the following:
- mailing to incomplete or incorrect addresses;
- return to sender;
- undeliverable addresses
Due to the nature of mailing items we cannot be held liable for any delays due to weather, postal service delays, carrier mishandling of packages and address errors. All customers are required to correctly enter in their shipping and billing address information to avoid any processing delays. Please allow at least 4 business days after placing your order to receive your unique tracking number via email.
* All international customers are responsible for the payment of any customs charges, fees and duties on the package when it arrives in their country. Customs charges differ country to country so please check with your local post office for more information. We have no control over this and must abide by all international rules and regulations concerning the value and description of goods.
If there are questions and concerns regarding shipping please feel free to contact us at orders@ladyburgundy.com.
We do not ship during the following holidays:
New Years - January 1st Family Day (Canada) Good Friday Canada Day - July 1st Independence Day (USA) - July 4th Labour Day Thanksgiving (USA & Canada) Christmas Day - December 25th